Axiad Technical Support team prides itself in maintaining a high level of expertise and certification on the different products it supports. Expertise in advanced security technologies diminishes quickly without continuous training. We regularly invest in maintaining our expertise and keeping certifications current.
We also maintain a dedicated lab environment that provides our technical team with the ability to reproduce and troubleshoot specific issues reported by our customers, as well as test and validate fixes delivered by our technology partners.
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Download the Axiad IDS Technical Support Handbook
The Axiad IDS Technical Support Handbook provides information about the Technical Support we provide ( How to submit a ticket, What is covered by technical support, etc… ).